Though we hope to only hear good news, we know that the nature of our product is exposed to greater scrutiny and expectation than most. So If for any reason you are unsatisfied with the quality or accuracy of your order, please email us to report the problem. We will be happy to help.
For Non- Deliveries:
If your order never shipped or wasn't delivered, we will refund you the original service charge. If you are completely dissatisfied and do not want re-delivery of your order, then we will issue back a full refund if desired.
For Late Deliveries (florist delivered):
If your order was delivered after the intended delivery date, then we will credit you back the original service charge for the late delivery. But if the order was delivered late because an address was submitted incorrectly, or the recipient was not available to take delivery, then we cannot provide a full refund, or credit back the original service charge.
For Quality Issues (florist delivered):
We also realize that we are dealing with important moments: birthdays, funerals, births, anniversaries etc... and we know emotions may run high, but we ask that you be courteous to our Customer Service agents. They are never responsible for causing your grief and are only there to help you in your time of need. They are our superheroes. Please be kind and we will surely reach an outcome that everyone can be happy with.